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I have received an email from Apple.
This email says,
Dear Harper,
Thank you for shopping at the Apple Store.
Your order is ready to be delivered, however our carrier UPS could not reach you.
Please contact UPS on [number] with your 10-digit customer reference [number] to facilitate delivery.
Thank you in advance for your assistance.
If you have already made contact with UPS or received your delivery in the meantime, please disregard this message.
Kind regards,
The Apple Store
Now, OK. I have made an order from the Apple Store recently. I decided to bite the bullet and shell out the £ for Applecare. Let's just say the family is eating tuna and beans this month. Why'd I do it? Because I cannot replace my MacBook Pro anytime within the next two or three years at least, and Applecare gives me two more years of excellent Apple customer service, instead of perpetual 'we'll charge you for walking in the store or picking up the phone' kinda service. And, OK, my emailed receipt did come with an estimated day of delivery, and that day was yesterday.
But, people.
Applecare? It's a service agreement. It's a number. As far as I know, it does not come in a spiffy Apple-logo-encrusted box, nor does it arrived embossed on a brass plate, nor does it require any big manual: it's just a service agreement that says Apple will fix my computer if something breaks, except they'll only replace the screen once, and then maybe they'll only do that in the first year; I'm not sure. I really thought the estimated day of delivery was just something that goes on the bottom of all Apple receipts -- and frankly, I've already emailed customer service, asking why my Applecare info pack hasn't been emailed to me already--
Because why in expletive-rich hell would anybody ship something like that? What possible purpose can shipping a service agreement with UPS serve?
I understand why some credit cards are delivered by couriers: heck, I almost didn't get my new debit card because HSBC ships them by regular post and it got buried (for like a week) underneath the massive, architectural-dig levels of flyers and circulars that come through our letterbox on a daily basis.
Perhaps when you buy Applecare, they send you a useless gift, and that's what needs to be shipped via UPS? I dunno. Apple, not known for the gift-giving so much. Well, except when you get somebody good at the Genius Bar, and they're mostly just good for batteries and power adapters, and even then it only works because you're a girl with a cute American accent who can also talk shop. ;-)
But seriously. Applecare? Shipped via UPS? WTF.
This email says,
Dear Harper,
Thank you for shopping at the Apple Store.
Your order is ready to be delivered, however our carrier UPS could not reach you.
Please contact UPS on [number] with your 10-digit customer reference [number] to facilitate delivery.
Thank you in advance for your assistance.
If you have already made contact with UPS or received your delivery in the meantime, please disregard this message.
Kind regards,
The Apple Store
Now, OK. I have made an order from the Apple Store recently. I decided to bite the bullet and shell out the £ for Applecare. Let's just say the family is eating tuna and beans this month. Why'd I do it? Because I cannot replace my MacBook Pro anytime within the next two or three years at least, and Applecare gives me two more years of excellent Apple customer service, instead of perpetual 'we'll charge you for walking in the store or picking up the phone' kinda service. And, OK, my emailed receipt did come with an estimated day of delivery, and that day was yesterday.
But, people.
Applecare? It's a service agreement. It's a number. As far as I know, it does not come in a spiffy Apple-logo-encrusted box, nor does it arrived embossed on a brass plate, nor does it require any big manual: it's just a service agreement that says Apple will fix my computer if something breaks, except they'll only replace the screen once, and then maybe they'll only do that in the first year; I'm not sure. I really thought the estimated day of delivery was just something that goes on the bottom of all Apple receipts -- and frankly, I've already emailed customer service, asking why my Applecare info pack hasn't been emailed to me already--
Because why in expletive-rich hell would anybody ship something like that? What possible purpose can shipping a service agreement with UPS serve?
I understand why some credit cards are delivered by couriers: heck, I almost didn't get my new debit card because HSBC ships them by regular post and it got buried (for like a week) underneath the massive, architectural-dig levels of flyers and circulars that come through our letterbox on a daily basis.
Perhaps when you buy Applecare, they send you a useless gift, and that's what needs to be shipped via UPS? I dunno. Apple, not known for the gift-giving so much. Well, except when you get somebody good at the Genius Bar, and they're mostly just good for batteries and power adapters, and even then it only works because you're a girl with a cute American accent who can also talk shop. ;-)
But seriously. Applecare? Shipped via UPS? WTF.
