[Knitting] Good Customer Service Kudos
Apr. 19th, 2009 08:34 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kniteracyTo Knitting Software .Com, from whom I purchased the inexpensive Sock Wizard Mac application yesterday. There were two versions of their ordering website online, one with a download option and one without. The one with the download option did not work, so I ordered the software to be shipped, and this morning I sent an email asking if there were a downloadable version.
We went off to take![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
pola_bear back to university early this afternoon, and I thought no more of it, figuring I'd get a response possibly on Monday. But when we stopped for lunch, I checked email via the iPhone and found that the lady from Knitting Software had already got back to me, apologising because they'd updated their website and those links weren't good, including a download link to the software and a note that she wouldn't be charging me for shipping!
And now on to the application, which looks great, if basic. It's essentially a full-service sock calculator, with a lot of options. Alas, it isn't customisable to the point where I could just plug in some parameters and change a sock architecture a la Cat Bordhi, but it offers cuff-down and toe-up options, patterns written for 4 or 5 dpn or 1 or 2 circulars, and a very nice variety of heels and toes, including a toe-up star toe which looks like fun—in three lengths, standard (crew) short (ankle) and knee. The website has photos of some of the heel designs. It makes patterns according to US shoe sizes, which may prove a bit of a problem for some, but there are plenty of online conversion charts that will tell you what your US shoe size would be. It does not allow adjustments for very wide feet/ankles/calves, but does enough of the basic maths that it will be possible to design the same sock in several sizes, aside from the charting of whatever pattern I want to use. The charting, of course, is what Stitch Visualizer is for. ;-) (subtle hint: my birthday is coming up!) :-D
I suspect I'll get seriously started on whatever I'm making with the Zauberball and try to clear some more UFOs before I settle down to knitting any socks from Sock Wizard-based patterns, but so far I'm pleased. The program is easy to use, produces simple, readable patterns that can be customised to my satisfaction and will need only basic tweaks to incorporate inventive patterning and whatnot, and it was quite inexpensive at $35 US.
I'm sure I'll have more to say about Sock Wizard in the days and weeks to come, but my first impression is very good.
We went off to take
pola_bear back to university early this afternoon, and I thought no more of it, figuring I'd get a response possibly on Monday. But when we stopped for lunch, I checked email via the iPhone and found that the lady from Knitting Software had already got back to me, apologising because they'd updated their website and those links weren't good, including a download link to the software and a note that she wouldn't be charging me for shipping!And now on to the application, which looks great, if basic. It's essentially a full-service sock calculator, with a lot of options. Alas, it isn't customisable to the point where I could just plug in some parameters and change a sock architecture a la Cat Bordhi, but it offers cuff-down and toe-up options, patterns written for 4 or 5 dpn or 1 or 2 circulars, and a very nice variety of heels and toes, including a toe-up star toe which looks like fun—in three lengths, standard (crew) short (ankle) and knee. The website has photos of some of the heel designs. It makes patterns according to US shoe sizes, which may prove a bit of a problem for some, but there are plenty of online conversion charts that will tell you what your US shoe size would be. It does not allow adjustments for very wide feet/ankles/calves, but does enough of the basic maths that it will be possible to design the same sock in several sizes, aside from the charting of whatever pattern I want to use. The charting, of course, is what Stitch Visualizer is for. ;-) (subtle hint: my birthday is coming up!) :-D
I suspect I'll get seriously started on whatever I'm making with the Zauberball and try to clear some more UFOs before I settle down to knitting any socks from Sock Wizard-based patterns, but so far I'm pleased. The program is easy to use, produces simple, readable patterns that can be customised to my satisfaction and will need only basic tweaks to incorporate inventive patterning and whatnot, and it was quite inexpensive at $35 US.
I'm sure I'll have more to say about Sock Wizard in the days and weeks to come, but my first impression is very good.
